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I contacted sofa.com under the 10 yr warranty for the frame. They were quick to send a sub-contractor out to take a look. Sadly the fault was worse after his visit.
Apologies for this inconvenience, unfortunately we don't have any contact details to call or email you so this would really be the best way to proceed. I have called more than 15 times and mails, visited home centre store as well. Anyone can write a Trustpilot review.
Why I Like These 5 Home Centre Sofas (on Sale) Better Than The Others
Also, despite the sofa being stain protected, some strange marks have appeared on it. They look like stains, but I haven't spilled anything on it. It's almost as if the dye has reacted to something and degraded. It's out of its warranty period so I think my only option is to either buy new covers or to get rid of it.
• A refund request for the RIO-cot product is accepted and... We ordered modular kitchen, paid 2.16 lakhs even before the delivery of items. Homecentre delayed the delivery after taking the full payment.
To calculate the top 5's we take the following factors into account:
Our cushion pads and fabric have a one year warranty from delivery, the Guardsman fabric protection if purchased comes with a five year warranty from delivery. We would be very happy to investigate if you wouldn't mind to drop us line or email. If you think you have a better solution I'll gladly get in touch and leave a happy customer review after this one. I had ordered online these really expensive dinner plates costing Rs 700 per plate. The plates came packed nicely but were old, dirty and full of grime. The golden line on the plates were faded as if someone had used the plate.
I took measurements of my door and sofa. I was promised that the sofa will be dissembled and will go through the door. They were very inflexible about delivery times and the sofa was not dissembled. They dissembled on site and wouldn't go through the door, but easily through the window. They refused to help the builders on site to just lift it up, for insurance reasons. The arrogance and rudeness was shocking!
Thank you Eptihad from customer support…
Otherwise it got delivered on time, good packaging. This page works best with JavaScript. Disabling it will result in some disabled or missing features. You can still see all customer reviews for the product. One of the toughest decisions in furnishing for us has been to buy a sofa for the living room because everyone in the family has a say. We are divided on that single piece of furniture where we rest our rear as we can’t seem to agree on the colour, size, comfort, or style.
People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Dealing with Homecentre is a nightmare. I have received several promises that my table would be delivered. It’s a part-time job dealing with my order. Then you have to be very careful when it comes to stains .
Home Centre Leatherette Albury 3+2 Sofa Set - Beige
I called the store and was told that is my problem and incredibly unhelpful about options. All they care about is getting your money, once that, you are at their mercy. Ordered a king size bed online and they delivered the wrong dimensions of the bed’s parts. When I raised a ticket, they told me they would send the replacement parts after 10 days.
What’s the point of scheduling an order on a particular date when they are so negligent? Never trust their promised delivery dates and they send the wrong parts if you order a bed from here. Thank you for taking the time to share your feedback with us. We are so sorry that your delivery didn't go as smoothly as we would have liked. Having said that, we do fully appreciate how frustrating it is to run into issue likes this upon delivery. Due to the risk of damaging your property or injuring themselves, our drivers cannot deliver our sofas through windows.
We have had to cancel Christmas at our house as I have nowhere to sit my aging mother and father in-law. I recommend they seriously need to look at their service failure process. We are heading back to John Lewis.... Unfortunately for us their demand is high so they don't need to react.
We're so sorry for any confusion or frustration surrounding your recent order. As a rule, we do not offer any discounts on orders. We do, from time to time, run special offers or promotions which is a standard practice industry-wide.
Thank you Eptihad from customer support team. I've had two sofas from Sofa.com and both have problems. One in a rental flat, one in my own flat, bought in 2007 and 2008 respectively.
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